Different industries, the same job: make it reliable and write it down.

A small team with no internal IT, juggling accounts, devices, backups, and vendors in their spare time, with no clear owner when something broke.

Took ownership of identity and endpoints, set sane security and backup baselines, handled vendor coordination and escalations, and documented the environment end to end.

One number to call, predictable support, and an environment where the lights stay on without anyone on the team having to become the accidental IT person.

A faith-based organization running a fleet of tablets for classroom and ministry use, on a network that grew without a plan. Lean budget, no internal IT, and a need for things to simply work without babysitting.

Centralized device management with zero-touch enrollment for the classroom tablet fleet, then redesigned and installed the network with proper segmentation and reliable Wi-Fi across the building.

Devices that configure and recover themselves, a network that holds up under real use, and documentation so volunteers and staff are not stuck when something needs attention.

One operator carrying a retainer client, a steady stream of tickets, statements of work, invoices, and time tracking. Too much context to hold in one head, and all of it has to be written down anyway.

Gave Claude the standing context the business runs on: clients, rates, contract rules, house style. Built workflows for ticket intake, reply drafts, time capture, and statement-of-work drafting. Wrote the rules down, including what never goes in, starting with protected health data.

Every ticket gets a worklog and a time entry before the session ends. Client replies start as drafts in my voice that I approve before anything is sent. It is the same setup a Claude Setup client gets, sized to their business.

A small revenue-cycle advisory firm serving multiple behavioral-health clients. Sensitive files moving by email and spreadsheet, a help desk that needed structure, and recurring file workflows eating staff hours.

Administered identity, email, devices, and calling across five behavioral-health client projects. Stood up a ticketed help desk. Built five production browser-only tools for remittance conversion, file validation, roster matching, exclusion screening, and provider directory search, so protected data never leaves the firm.

Remittance files become a clean three-sheet Excel workbook in seconds. Roster cross-references that took hours finish in minutes with a documented diagnostic. Exclusion screening runs against seven public sources, more than eight million records, with an exportable audit trail. Monthly deliverables are now repeatable instead of heroic.