Computer and user support
Help desk escalation for your staff, device setup and replacement, onboarding and offboarding, and the fixes nobody else could pin down.
IT support · Hershey, PA
Stefo Tech serves small businesses, medical and professional offices, and non-profits in Hershey, Hummelstown, and Derry Township. Hands-on, scoped to the outcome, and documented so you are never hostage to one person, including me.
Also serving Hummelstown, Palmyra, Derry Township, Middletown, Elizabethtown, Annville, and the rest of Dauphin County. Call or text (717) 454-3833.
What you get
Most Hershey businesses looking for IT support do not need a help desk with a queue and a per-seat contract. They need one person who owns the whole picture, fixes what is broken, hardens what is fragile, and writes it all down. That is the service.
Help desk escalation for your staff, device setup and replacement, onboarding and offboarding, and the fixes nobody else could pin down.
Cloud tenant administration, accounts and access, email and calling, device enrollment and policies, and compliance baselines kept clean.
Wired and wireless networks installed and segmented properly, cameras and door access, rack cleanup, and multi-site builds.
Backups that have actually been restored, recovery planning, multi-factor and access hygiene, and the follow-through that keeps it that way.
One number to call. I deal with the internet provider, the phone vendor, the software support line, and the hardware order so you do not have to.
Runbooks, SOPs, and small tools that end a spreadsheet ritual, so the business is not dependent on any one person, including me.
On-site in Hershey
Hershey is fifteen minutes from home base, so on-site visits are easy to schedule. Teams that handle protected health information get HIPAA-aware defaults from the first day.
Based in Lebanon, PA. Twenty-five years of running real environments, from classroom device fleets and small-office networks to a production multi-tenant software platform. Air Force veteran. More about me →
Who this fits
Two ways to start
One week. I map your accounts, devices, network, backups, and risks, then hand you a written findings document with prioritized fixes you can act on with me or without me. Quoted exactly before I start.
About a week. Claude set up for how your business actually runs, with your services, prices, and policies as standing context, a few tested workflows, and a written playbook. You own the subscription.
Other service areas: Lebanon · Harrisburg · Lancaster · remote nationwide.